HELPFUL STATUS OF THE COMMUNICATIVE PROFESSION OF MEDIATION

Abstract

The article highlights the specifics of assistance in the communicative behavior of a mediator – an independent mediator involved in resolving a conflict situation and establishing communication between the parties to the conflict. Mediation is a new social institution and a new profession related to a number of communicative professions. The effectiveness of the mediator's mediation activity depends on effective communication in a potentially conflict situation, when the parties cannot constructively conduct a dialogue on their own. Mediation also refers to professions of a socionomic type based on helping relationships. The mediator helps, promotes, promotes conflict resolution, facilitates communication between the parties in the conflict discourse. The article examines the sociolinguistic aspects of the formation of the institutional discourse of mediation and interprets the characteristic features of the helping professions in relation to the helping activity of the mediator. The differences between the mediator's helping communicative strategies and the communicative strategies of representatives of other helping professions are analyzed. It turns out that the nature of mediation assistance is characterized by non-directivity and is due to the mediator's non-interference in the interests and decisions of the parties to the conflict. As a third neutral party to the mediation process, the mediator does not advise, protect or advise the parties to the conflict, does not interfere in the substantive part of the negotiations. The inadmissibility of the mediator's directive replicas is considered and the communicative tactics of the mediator's procedural behavior are given as an example, which demonstrate his compliance with the principle of neutrality in relation to what is discussed during mediation. It is concluded that the specifics of the mediator's assistance lies in the organization of the communication process between the parties and is not related to expert directive.