Organizational factors of professional burnout social workers of municipal social service institutions
Sociology
DOI:
https://doi.org/10.17072/2078-7898/2016-3-153-160Keywords:
social work, municipal social service institutions, professional burnout, mental hygiene, human resource management in social workAbstract
The problem of professional burnout of social workers is increasingly included in the subject field of the sociology and management. The aim of this work is the analysis of the status, organizational factors, typical peculiarities of professional burnout of social workers. A theoretical overview of burnout in the social work carried out taking into account the latest achievements of foreign and domestic studies. The empirical base for the work was a sociological study of the problem of burnout in the municipal social service institutions of the Rostov region. The special features of burnout social workers should include the reduction of elevated levels of personal accomplishment and emotional exhaustion, depersonalization and low; there is increased risk of burnout among workers from the countryside. Analysis of municipal centers of social services for senior citizens and people with disabilities shows that personnel work remains on the periphery of the attention of managers. Study of aspects of HR management in social service institutions reveals a number of factors that contribute to professional burnout in social work at the organizational level. These should include the lack of attention to the moral and psychological climate and social well-being of staff, stiffness and limited professional communication, the lack of preventive measures and overcome the professional burnout, lack of meaningful criteria for competence assessment of employees and the quality of the performance of specific functions and technological units; no criteria and procedures, selection and personnel evaluation. Dominating formal personnel management mechanisms, overprotection and increased loads pose additional risks of psycho-emotional stress and professional burnout.Improving the system of personnel management in social work, including the development of adequate technology selection and evaluation, development and performance appraisal, motivation and incentives, the introduction of corporate culture, mechanisms of prevention and mental hygiene will significantly reduce the risks of professional burnout in social work.References
Багнетова Е.А., Шарифуллина Е.Р. Профессиональные риски педагогической среды // Фундаментальные исследования. 2013. № 1, ч. 1. C. 27–31.
Водопьянова Н.Е., Старченкова Е.С. Синдром «выгорания»: диагностика и профилактика. СПб.: Питер, 2008. 216 с.
Козин В., Агибалова Т. Синдром «эмоционального выгорания»: происхождение, теории, профилактика, перспективы изучения // Неврологический вестник. 2013. Т. XLV, вып. 2. С. 44–52.
Полунина Н.В., Нестеренко Е.И., Мадьянова В.В. Инновационная деятельность лечебно-профилактических учреждений, ее эффективность и влияние на состояние здоровья врачей // Профилактика заболеваний и укрепление здоровья. М.: Медиа Сфера, 2002. № 4. С. 3–8.
Ben-Zur H., Michael K. Burnout, Social Support, and Coping at Work Among Social Workers, Psychologists, and Nurses // Social Work in Health Care. 2007. DOI:
Evans S., Huxle P., Gately C. et al. Mental health burnout and job satisfaction among mental health social workers in England and Wales // The British Journal of Psychiatry.
Freudenberger H.J., Richelson G. Burnout: The High Cost of High Achievement Paperback.
Kim H., Stoner M. Burnout and Turnover Intention Among Social Workers: Effects of Role Stress, Job Autonomy and Social Support // Administration in Social Work. 2008. Vol.32, iss. 3. P. 5–25. DOI:
LloydKingChenoweth Social work, stress and burnout: A review // Journal of Mental Health. 2002. , iss. 3. P. 255–265. URL: http://www.tandfonline.com/doi/abs/10.1080/09638230020023642 (accessed: 15.07.2015). DOI:
Maslach C., Jackson S.E. The measurement of experienced burnout // Journal of Occupational Behaviour. DOI .
Maslach C., Goldberg J. Prevention of burnout: New perspectives // Applied and Preventive Psychology. 1998. № 7. P. 63–74. DOI: .
Maslach C. Job burnout: New directions in research and intervention // Current Directions in Psychological Science. 2003. № 12. P. 189–192. DOI: .
Maslach C., Leiter M.P., Jackson S.E. Making a significant difference with burnout interventions: Researcher and practitioner collaboration // Journal of Organizational Behavior. 2012. № 33. P. 296–300. DOI:
Perlman B., Hartman E.A. Burnout: Summary and Future Research // Human Relations. 1982. April. Vol. 35, № 4. P. 283–305. URL: http://hum.sagepub.com/content/35/4/283.short?related-urls=yes&legid=sphum;35/4/283 (accessed: 19.07.2015). DOI:
Penn M., Foat D., Romano J.L. The relationship between job satisfaction and burnout: A study of human service professionals // Administration and Policy in Mental Health and Mental Health Services Research. 1988. March. Vol. 15, iss. 3. P. 157–165. URL: http://link.springer.com/article/10.1007%2FBF00869249 (accessed: 23.07.2015).
REFERENCES
Bagnetova E.A., Sharifullina E.R. [Professional risk teaching environments]. Fundamental’nye issledovaniya [Fundamental research]. 2013, no.1, part 1, pp. 27–31. (In Russian).
Vodop’yanova N.E., Starchenkova E.S. Sindrom vygoraniya: diagnostika i profilaktika [The syndrome of «burnout»: diagnosis and prevention]. Saint Petersburg, Piter Publ., 2008. 216 p. (In Russian).
Kozin V., Agibalova T. [The syndrome of «emotional burnout»: the origin, theory, prevention, and prospects of studying] Nevrologicheskij vestnik [Neurological Bulletin]. 2013, vol. XLV, iss. 2, pp. 44–52. (In Russian).
Polunina N.V., Nesterenko E.I., Mad’yanova V.V. [Innovation activity of medical institutions, its effectiveness and impact on the health of doctors]. Profilaktika zabolevanij i ukreplenie zdorov’ya [Disease prevention and health promotion]. Moscow, Media Sphere, 2002, no. 4, pp. 3–8. (In Russian).
Ben-Zur H., Michael K. Burnout, Social Support, and Coping at Work Among Social Workers, Psychologists, and Nurses. Social Work in Health Care. 2007, Aug., vol. 45, iss. 4, pp. 63–82. DOI: . (In English).
Evans S., Huxle P., Gately C. et al. Mental health burnout and job satisfaction among mental health social workers in England and Wales. The British Journal of Psychiatry. 2005. Dec., no 188(1), pp. 75–80. (In English).
Freudenberger H.J., Richelson G. Burnout: The High Cost of High Achievement Paperback. New York: Bantam books, 1980, 216 p. (In English).
Kim H., Stoner M. Burnout and Turnover Intention Among Social Workers: Effects of Role Stress, Job Autonomy and Social Support. Administration in Social Work. 2008, vol.32, iss. 3, pp. 5–25. DOI: .(In English).
LloydKingChenoweth, iss. 3, pp. 255–265. URL: http://www.tandfonline.com/doi/abs/10.1080/09638230020023642 (accessed: 15.07.2015). DOI: . (In English).
Maslach C., Jackson S.E. The measurement of experienced burnout. Journal of Occupational Behaviour. 1981, no 2(2), pp. 99–113. DOI .(In English).
Maslach C., Goldberg J. Prevention of burnout: New perspectives. Applied and Preventive Psychology. 1998, no 7, pp. 63–74. DOI: .(In English).
Maslach C. Job burnout: New directions in research and intervention. Current Directions in Psychological Science. 2003, no 12, pp. 189–192. DOI: .(In English).
Maslach C., Leiter M.P., Jackson S.E. Making a significant difference with burnout interventions: Researcher and practitioner collaboration. Journal of Organizational Behavior. 2012, no 33, pp. 296–300. DOI: . (In English).
Perlman B., Hartman E.A. Burnout: Summary and Future Research // Human Relations. 1982. April. vol. 35, no 4, pp. 283–305. URL: http://hum.sagepub.com/content/35/4/283.short?related-urls=yes&legid=sphum;35/4/283 (accessed: 19.07.2015). DOI: . (In English).
Penn M., Foat D., Romano J.L. The relationship between job satisfaction and burnout: A study of human service professionals. Administration and Policy in Mental Health and Mental Health Services Research. 1988, Mar., vol. 15, iss. 3, pp. 157–165. URL: http://link.springer.com/article/10.1007%2FBF00869249 (accessed: 23.07.2015).(In English).
Published
Issue
Section
License
Copyright (c) 2022 Perm University Herald. Philosophy. Psychology. Sociology
This work is licensed under a Creative Commons Attribution 4.0 International License.
